We were overwhelmed and humbled by the response to the announcement of
Neeva. Tens of thousands of users signed up to join our waitlist and
wrote in so many reasons why they were excited to use Neeva. Thank you
all for the feedback!
One of the important questions that people asked us over email and
social media was around the interplay between privacy and a personal
search engine. At Neeva, we passionately believe that these two concepts
are not in conflict. That means showing you weather for the locations
you care about, news about the sports teams that you like and stocks
that you own and want to see updates about. All while having these
preferences seamlessly work on every device you own that you connect to
Neeva. Bringing together personal and private creates a strong product
that drives immense value for people!
This is no different than getting personalized movie recommendations to
watch or playlists to listen to.
A search engine that knows nothing about you never gets better for
We firmly believe that a search engine that knows you can deliver a
great experience while protecting your privacy. Not only do we promise
that you will never be shown ads on Neeva, we guarantee that your data
will never be sold in any form whatsoever (aggregated or not) to
anybody. You are firmly in charge: we delete your search history by
default after 90 days. The 90 day retention period is the de-facto
behavior of Neeva: based on your feedback, we have made it explicitly
plan to make further improvements in clarity and readability over the
In addition to a short data retention policy, we understand that you may
have searches that you want to be completely private with nothing
stored. We offer an incognito mode for these cases. We want to give our
users options for how they search the internet for content that matters
While we currently use data from other providers in addition to our own
results (like using Xignite to show you stock prices or weather.com for
weather), we hold ourselves accountable for the quality of the product.
We are passionate product people and will build whatever we need to
create a great search experience for you. We respect your privacy
regardless of the source of your search results. We take an
extraordinary amount of care to ensure that we do not pass on personally
identifiable information such as your IP address or precise location to
external providers. We are responsible for the quality of the results we
show you, and we will do whatever it takes to provide an amazing product
for you while respecting your online privacy.
Lastly, we have heard questions about what to expect in terms of a price
point for a Neeva subscription. I talked about this a bit with Kara
Swisher in her recent episode of
Recode Decode. Neeva serves only one constituent - the user. This is made possible
with a subscription business model. We will start at a reasonable price,
say the cost of two black coffees a month. We hope that over time we
will be able to reduce the price as we become more efficient. Everything
that we take for granted (our computers and phones, even ice cream)
started out at a higher price point before scale and innovation made
them available to everyone. We hope Neeva follows a similar trajectory.
We are well aware of the responsibility we have in protecting your data,
which is why we plan to publish a white paper on our security and data
handling practices in the next few weeks. If you have any questions or
thoughts, please send us feedback!